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FREE DELIVERY NATION WIDE

Free Courier delivery ANYWHERE in South Africa. 

For cross boarder deliveries please…

Expected delivery times

The table below is based on orders which have been placed paid on a working day before 15H30

Courier companies do not deliver to P.O Boxes or the Post Office; please provide a physical street address. Thank you.

We no longer use the Post Office due to the unacceptable level of strikes that occurred in 2014. As a result we

have reduced our outlying courier costs to accommodate our customers who previously used the Post Office.

WHAT TIME CAN I EXPECT MY PARCEL?

We cannot give a time when the courier driver will arrive to deliver your parcel. There are so many factors which influence the delivery time traffic, delays at a previous stop or technical a technical problem. Delivery will take place between business hours 08H00 – 16H00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

CAN I TRACK MY PARCEL?

Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.

All our parcel delivers are done via third-party courier companies. This means that we cannot affect the operations of the third-party company. Unfortunately parcel delays do and will happen, however we follow up with the respective service providers immediately.

Please do not contact the courier company to enquire about your parcel. We have a dedicated customer service agent from the courier company assigned to us who will follow up all our delayed parcels.

Please send an email to sales@topdogtoolshop.co.za and we will follow-up with the courier company. Simply place your Order Number with “Delayed” in the subject line and send it through to us.

DOES TOP DOG TOOLS SHIP GAS?

We do courier gas nationally. Due to regulation however, gas and any parcel containing gas goods will not be put on overnight courier (air freight in instances, but will only be road freighted which will result in a slightly slower delivery time.

Have you tried switching it off and on again?

If that doesn't work, you should contact us

  • Customer Service: 011 425 1240
  • Dean: 060 985 6257
  • Peet: 078 870 7591
  • info@topdogtoolshop.co.za
  • dean@topdogtoolshop.co.za
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